The importance of good service
Machines inevitably suffer from problems (e.g. loss of quality) or complete breakdowns during their lifetime. That is why service is so vital to keep your business running. We understand how vital it is that your machines are as reliable as possible and that we respond rapidly to any problem. Any time the machine is not working it is costing you money.

Our Service Process  
Our Service differs from most companies to ensure the best support for you; Trained engineers are avaliable to give initial technical support over the phone to analyse a problem and fix a machine quickly. Our service engineers have vans stocked with a comprehensive set of spare parts and aim to fix any problems on the first visit (not just a temporary patch). We carry out preventative maintenance on all our calls - not just fix a present fault. All machines and calls are logged on our extensive data base, meaning we can predict issues arising and track every call to ensure rapid response. We ask you to let us know the minute you think the copy quality has changed, even marginally.  

The benefits to you
As a result of this approach; 20% of faults are resolved over the phone - meaning you are running quicker and our engineers can get to other problems quicker. Over 90% of site visits result in a first time fix - meaning you are up and running quicker. We are currently averaging less than 4.5 working hours on site response. We ensure the best possible copy quality at all times.